Terms of Service

1. Definitions

• “Platform” means the PropMallows software, website, applications, and related services.
• “User,” “you,” or “your” means any person who creates an account and uses PropMallows, including Property Managers and Property Owners.
• “Property Manager” (or “PM”) means a user who manages one or more properties using PropMallows.
• “Property Owner” (or “Owner”) means a user invited by a Property Manager to view information about their property.
• “Subscription” means a paid plan that grants access to PropMallows features.
• “Content” means any data, text, photos, or information uploaded to or generated within PropMallows.

2. Eligibility and Account Registration

2.1 You must be at least 18 years old and capable of entering into a legally binding contract under Philippine law to use PropMallows.

2.2 You agree to provide accurate, current, and complete information during registration and to keep it updated.

2.3 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

2.4 You must notify us immediately at support@propmallows.com if you suspect unauthorised access to your account.

2.5 One person or business may not maintain multiple free trial or beta accounts to circumvent payment.

3. Description of Service

PropMallows provides software tools that may include, depending on your plan:

• Property and booking management dashboard
• Calendar synchronisation with third-party platforms such as Airbnb and Booking.com via iCal
• Rent and payment collection facilitated through third-party payment processors (e.g. PayMongo)
• SMS notifications via third-party providers (e.g. Semaphore)
• Automated cleaning schedules and owner reports
• A read-only portal for Property Owners

3.1 PropMallows may modify, add, or remove features at any time. We will provide reasonable notice of material changes that significantly reduce core functionality.

3.2 PropMallows depends on third-party services. We are not responsible for the availability, accuracy, or performance of third-party platforms such as Airbnb, Booking.com, PayMongo, or Semaphore.

4. Beta Access, Plans and Billing

4.1 Beta access

PropMallows is currently in beta. Beta users receive full access free of charge for the beta period (approximately one to two months). No credit card is required. Beta access may be modified or ended at any time, and features may change, break, or be removed while in beta.

Because the Platform is in beta, it is provided with no guarantee of uptime, data integrity, or feature stability. You should keep your own independent records of bookings and payments.

4.2 Subscription fees after launch

When PropMallows exits beta, continued access requires a paid subscription. Plans are billed in Philippine Pesos:

4.3 Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date.

4.4 By subscribing, you authorise PropMallows and its payment processor to charge your selected payment method (GCash, Maya, or card) on a recurring basis.

4.5 Annual plans are billed in advance at a discounted rate equivalent to ten (10) months of the monthly price.

4.6 Prices are subject to change. We will give at least 30 days' notice before any price increase affecting your plan. In compliance with Republic Act No. 12023 (Digital Services VAT), a 12% Value-Added Tax may be added once PropMallows exceeds the statutory revenue threshold.

4.7 Failed payments

If a subscription payment fails, we will retry over a 14-day grace period, during which your account remains active. If payment is not collected within that period, your account will be restricted. Your data will be preserved for 30 days from restriction, after which it may be permanently deleted.

5. Refund Policy

5.1 Monthly subscriptions: fees already paid for the current month are non-refundable. When you cancel, you retain access until the end of the current paid month and will not be billed again.

5.2 Annual subscriptions: annual fees are non-refundable after 14 days from the date of payment. Within the first 14 days you may request a full refund by emailing support@propmallows.com.

5.3 Beta access: no charge is made during the beta period, so no refund applies.

5.4 Exceptional circumstances: we may, at our sole discretion, issue a refund or credit for prolonged outages caused by PropMallows, duplicate charges, or billing errors. Contact support@propmallows.com within 30 days of the charge.

5.5 Refunds are processed through the original payment method and may take 7–15 business days depending on the provider.

5.6 This Refund Policy does not limit any rights you may have under the Philippine Consumer Act (Republic Act No. 7394) or other applicable consumer-protection law.

6. User Obligations and Acceptable Use

You agree that you will not:

• Use PropMallows for any illegal purpose or in violation of any Philippine or applicable foreign law
• Upload false, misleading, or fraudulent property, booking, or payment information
• Use PropMallows to collect payments for properties you are not authorised to manage
• Attempt to gain unauthorised access to the Platform, other users' accounts, or PropMallows systems
• Reverse-engineer, copy, resell, or create derivative works from the Platform
• Upload viruses, malware, or any code designed to disrupt the Platform
• Use the Platform to harass, abuse, or harm another person
• Misrepresent your relationship with any property owner or tenant

6.1 You are solely responsible for the accuracy of all Content you upload, including guest data, payment amounts, and commission terms.

6.2 You are responsible for obtaining all necessary consents from tenants, guests, and property owners before entering their personal data into PropMallows, in compliance with the Data Privacy Act of 2012 (RA 10173).

6.3 You are responsible for your own compliance with tax, business-permit, and real-estate regulations applicable to your property management activities.

7. Payments and Rent Collection

7.1 PropMallows facilitates rent and payment collection through licensed third-party payment processors. PropMallows does not hold, control, or take custody of funds collected between tenants, Property Managers, and Property Owners.

7.2 All payment transactions are subject to the terms and fees of the payment processor. PropMallows is not responsible for processor fees, payment failures, chargebacks, or disputes between you and your tenants or owners.

7.3 You are responsible for the correct configuration of commission rates, payout calculations, and amounts charged to tenants. PropMallows provides calculation tools but does not guarantee the accuracy of figures you configure.

7.4 Any disputes regarding rent, commissions, or payouts are strictly between the Property Manager, Property Owner, and tenant. PropMallows is not a party to these arrangements.

8. Intellectual Property

8.1 PropMallows and all associated software, designs, logos, trademarks, and content (excluding User Content) are the exclusive property of PropMallows Property and are protected by Philippine and international intellectual property laws.

8.2 You retain ownership of the Content you upload. By uploading Content, you grant PropMallows a limited, non-exclusive, royalty-free licence to store, process, and display that Content solely for the purpose of providing the service to you.

8.3 You may not use the PropMallows name, logo, or trademarks without prior written permission.

9. Data Privacy

9.1 PropMallows processes personal data in accordance with its Privacy Policy and the Data Privacy Act of 2012 (RA 10173). The Privacy Policy is incorporated into these Terms by reference.

9.2 As between you and PropMallows, you act as the Personal Information Controller for tenant and guest data you upload, and PropMallows acts as a Personal Information Processor on your behalf.

9.3 You may request deletion of your data at any time in accordance with the PropMallows Right to Erasure procedure.

10. Disclaimers

10.1 PropMallows does not warrant that the Platform will be uninterrupted, error-free, or completely secure.

10.2 PropMallows is a software tool, not a real estate broker or agent. We make no representation regarding the legality, profitability, or success of any property management activity conducted using the Platform. RESA Law (RA 9646) licensing obligations, where applicable, remain your responsibility.

10.3 PropMallows does not provide legal, tax, financial, or investment advice. Information in the Platform is for organisational purposes only.

10.4 PropMallows is not responsible for the acts or omissions of tenants, guests, cleaners, property owners, or any third-party platform or service provider.

11. Limitation of Liability

11.1 To the maximum extent permitted by law, PropMallows and its officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, bookings, or goodwill, arising from your use of or inability to use the Platform.

11.2 To the maximum extent permitted by law, the total aggregate liability of PropMallows for any claim arising out of or relating to these Terms or the Platform shall not exceed the total subscription fees you paid to PropMallows in the three (3) months immediately preceding the event giving rise to the claim.

11.3 PropMallows is not liable for any loss arising from payment processor failures, third-party platform outages, SMS delivery failures, incorrect data entered by you, or disputes between you and tenants or owners.

11.4 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Philippine law, including liability for fraud or for death or personal injury caused by negligence.

12. Indemnification

You agree to indemnify and hold harmless PropMallows and its officers, employees, and partners from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any law or the rights of a third party, including tenants, guests, and owners; or (d) the accuracy or legality of Content you upload.

13. Suspension and Termination

13.1 You may cancel your subscription and terminate your account at any time through your account settings or by contacting support@propmallows.com.

13.2 We may suspend or terminate your account immediately, without refund, if you breach these Terms, engage in fraudulent or illegal activity, or create risk or legal exposure for PropMallows.

13.3 Upon termination, your right to use the Platform ends immediately. Your data will be preserved for 30 days, after which it may be permanently deleted in accordance with our Data Retention Policy, except where longer retention is required by law (e.g. BIR or BSP record-keeping).

13.4 You may export your data before termination using the data export feature.

14. Changes to These Terms

14.1 We may update these Terms from time to time. We will notify registered users by email or in-app notice at least 30 days before material changes take effect.

14.2 Your continued use of PropMallows after changes take effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Platform and may cancel your subscription.

15. Governing Law and Dispute Resolution

15.1 These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines.

15.2 Any dispute arising from these Terms shall first be addressed through good-faith negotiation. If unresolved within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the proper courts of Bulacan, Philippines.

15.3 Nothing in this section prevents you from pursuing remedies available under the Philippine Consumer Act or filing a complaint with the appropriate government agency, including the National Privacy Commission for data-privacy matters.

16. General Provisions

16.1 Entire agreement: these Terms, together with the Privacy Policy, constitute the entire agreement between you and PropMallows.

16.2 Severability: if any provision is found invalid or unenforceable, the remaining provisions remain in full effect.

16.3 No waiver: our failure to enforce any right or provision is not a waiver of that right or provision.

16.4 Assignment: you may not assign these Terms without our written consent. We may assign our rights and obligations to an affiliate or successor.

16.5 Force majeure: PropMallows is not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, power or internet outages, or acts of government.

17. Contact Us

If you have questions about these Terms, contact us at:

• Email: support@propmallows.com
• Privacy matters: privacy@propmallows.com
• Address: Phirst Park Homes, Poblacion, Pandi, Bulacan, Philippines

By using PropMallows, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.